About:
A chatbot is a piece of software that conducts a conversation via auditory or textual methods. It is an Artificial Intelligence (AI) feature that can be embedded and used through any major messaging applications.Chatbot helps your business by the following ways:
- Keeping Up with the Trends: Being Present on Messaging Platforms. ...
- Improved Customer Service.
- Increased Customer Engagement.
- Monitoring Consumer Data & Gaining Insights.
- Better Lead Generation, Qualification and Nurturing.
- Easier Approach to Global Markets.
- Cost Savings.
Chatbot are being made to ease the pain that the industries are facing today. The purpose of chat bots is to support and scale business teams in their relations with customers. It could live in any major chat applications like Facebook Messenger, Website bot , Telegram, Text Messages etc.
As for types of chatbots
- Simple chatbots work based on pre-written keywords that they understand.
- Smart chatbots rely on artificial intelligence when they communicate with users.
- Improve customer service.
- Streamline the shopping process.
- Personalize communication.
- Improve a response rate.
- Automate repetitive tasks.
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