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You’d be surprised how much of an impact a chatbot’s tone can have on a user’s overall experience. Think of the day-to-day conversations you have. There are likely going to be some that stand out as more pleasant than others. While it’s virtually impossible to come up with a tone of voice that all of your chatbot’s users will agree with, you should give it enough thought so that you’re appealing to the vast majority and avoiding frequent frustration.
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